How These Professionals Can Help

unduhan (5)The term management consulting mainly indicates the practice of assisting companies to primarily improve their performances through in-depth analyzation of the existing issues in the businesses and therefore by offering the company people development plans for improvement. A management consultant is the person, who mostly does things, which are not complementary to what the client’s leadership is doing; in fact it actually makes up for the deficiencies.

The management consultants propose important ways to improve the efficiency of the companies. They also recommend the managers about the ways to make the companies more profitable through increased revenues and decreased costs.

Therefore, the companies that employ these consultants admit that their executive team members were unable to meet with the challenge before and after hiring the consultants, they have gained from the inflow more than what they have lost from the outflow of the details.

The management consultancies offer the services like development of coaching skills, organizational change management assistance, strategy development, technology implementation, operational improvement services and many more. Generally, the management consultants bring their own frameworks or proprietary methodologies to find


Get Comfortable In Different Business Environments

unduhan (6)One of the most popular fairy tales children hear is the story of Goldilocks and the Three Bears.

The little girl, Goldilocks, is walking in the woods and she grows weary. She comes upon the house of the three bears. They are not home, but she enters their home, their sacred place, anyhow.

She sits in their chairs, eats their porridge and falls asleep in the little bear’s bed.

When the bears return home and discover her, they are indulgent and calm, but who really knows how uncomfortable the little girl felt when she woke up and discovered three huge, smelly bears staring down at her?

Many of us go through life like Goldilocks, entering places where we really have no right to, taking nourishment without asking and invading the innermost places of a business, a home, or a country without being invited. Some days we are indulged by our forgiving hosts; other days we are in danger of being mauled to death by a bear.

If we experience discomfort or negative consequences in our new environment as a result of such behavior, we

What’s Your REAL EXPERIENCE A Challenge for Leadership

unduhan (7)I’m pretty sure you have either seen an episode of Undercover Boss or at least have heard about it in some conversation. The concept was simple and brilliant… have the CEO of the company pretend to be an average worker to see how their employees did their job, what struggles they had, how they treated their customers, and what the CULTURE was of the company. It’s akin to the “secret shopper” idea only much more powerful because the feedback is going straight to the top person in the company.

If you like the idea and are up for a CHALLENGE, I have another version of this for you, the CEO or Business Owner or top Leader in your company.

Where I came up with this idea is from listening to countless Business Owners and top executives tell me over and over and over again how important their customers are to them and how well they treat them… really? I constantly challenge this because overall, the statistics tell me otherwise. I don’t believe they are trying to lie to me, I

How to Measure the Most Important Thing to Your Customers

Have you had to wait in a phone queue for ages to get help from a service provider? Have you had circular conversations with support people, who don’t seem to listen to what your problem really is? Have you had to drive to your supplier’s office or store in order to get something fixed, and they failed to fix it? Are you doing this to your customers, too?

The result I’m suggesting matters is that we don’t waste our customers’ time. You could go a step further and consider the result that we save our customers’ time, but if you’ve not considered this before, it’s likely that you have a good amount of waste to get rid of before any service innovations can even work in saving more of your customers’ time.

So the first step then is to consider how we’d recognise when customers’ time is being wasted. We might notice things such as these:

  • customers are waiting in phone queues
  • customers are calling back with the same issues
  • customers come in to our stores with problems we can’t resolve there
  • customers are waiting for responses during their online chat sessions with our staff

No doubt there are more examples of what we’d notice when customers’

Action Plan Template Its Types and Purpose

An action plan template can be defined as a document that specifies what steps are to be taken for achieving specific goals. The action plans are necessary not just for individuals but for the entire business organization as well. It contains all the essential details regarding the steps to be taken for the attainment of a single goal or many goals. It acts as a tool for effective and efficient planning for growth of the organization and its overall development as well.


Sales and marketing plan template – for designing a sales plan, the organization can use the word document. This will help the business by giving it a structured approach and will make the promotion and selling process in an inexpensive way and at a very high rate. It will be easy to make, and the marketing plan would be the best for gaining the maximum attention of customers.

Printable templates – it is always better to have the plan in the printed type as because in this way it will be easier for the responsible authorities to check if the progress of the company is going according to the action plan template. Since it is in printable form, they can

Three Ideas to Boost Employee Retention

A recent survey of human resource managers shows that employee turnover remains one of the most critical workplace issues. Sixty percent say that skilled-person power is “scarce”. Forty six percent say that worker retention is a “very serious” issue and another 28 percent believe it to be “serious”.

Companies that take the problem seriously and implement programs to ensure employee satisfaction have the highest retention rates. “Show me the money” is not the singular solution. While bonuses, stock-options, and flextime are appreciated, what employees really want is some assurance of continued employability. Here are the most popular worker retention strategies:

78% conferences and seminars
67% tuition reimbursement
67% managerial training
58% pay for performance
57% flextime
57% interpersonal skills training
55% technical training

Five of the top seven areas are all related to learning. Today’s workforce recognizes the value of continual personal improvement as a way to assure steady employability. Yet many companies still find it easier to throw pay increases at the problem rather than take a long-term view.

A recent study of 4000 professional and clerical workers found that job satisfaction keeps more workers than pay levels alone. The survey found that only 6% of people who were satisfied with their jobs

Why Your Workplace Needs to Be a Classroom

I’ve written quite a bit about how and why leaders need to be continuous learners. I believe that, as a leader, if you’re not continuously – and intentionally – learning, then you’re not really a leader.

I mean, c’mon – would a real leader ever think, “Well, that’s it. I’ve learned everything I need to. My brain is full, so I’m done.” Outside of Congress, that is.

But let’s leave aside for a moment the question of whether you, the leader, are actively pursuing continuous learning, and let’s ask a different question:

What are you doing to foster continuous learning within your team?

Why is it so important to ensure that your team members have the opportunity to learn and grow in the workplace? Consider this:

  • Employees who feel that their workplace gives them an opportunity to grow are more engaged in their work.
  • Employees who are given the opportunity to learn and grow become more and more valuable to the team and the organization.
  • Employees who feel that their workplace gives them an opportunity to grow are less likely to leave, which increases retention and decreases the costs of replacement.
  • Continuous learning and growth throughout the organization is a major, sustainable competitive advantage.
  • Employees who are continuously learning

Netflix Closed Their Last Data Center – Should You Do The Same

The Netflix announcement back in August of 2015 wasn’t a very big deal. In fact it probably went unnoticed by most people. However, from the point of view of those of us with the CIO job, it was sorta like a bomb had gone off. The company sent an email out that announced that in a month they planned on shutting down their very last operational data center. What this means is that they are now running their company entirely in “the cloud”. Should you be doing this?

How Netflix Moved To The Cloud

As important as this move into the cloud is, what we CIOs need to keep in mind is that Netflix understands the importance of information technology and has always had a strong commitment to using the cloud. If you think about their business for just a moment, it’s almost a poster child for a cloud-based firm. Every month Netflix attempts to both sign up additional customers for their DVD delivery and, more recently, their video streaming service. At the same time they try to retain the customers that they already have. The end result of all of this is that their IT needs are growing by leaps and

The Importance of Employee Management Software in a Modern Office

Former chairperson and CEO of Xerox Corporation, Anne Mulcahy, once said,

“Employees are a company’s greatest asset- they’re your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company’s mission.”

If you are an organization that uses the Internet for everyday business practices, then there should nothing stopping you from going one step further and applying technology provided on the Internet to employee management.

Under piles of workloads, appointments, and meetings, it often becomes understandably difficult for a manager to give employees the time and attention, encouragement and stimulus that they deserve.
Making use of a company’s greatest assets – its human resources – to their fullest potential sometimes means adopting technology that efficiently tackles time constraints, management challenges, a employee dissatisfaction.

Has it Ever Worked? Yes!

Ever wondered what goes into making candy? The answer should be a large number of very satisfied workers. Or at least that’s what the Jelly Belly Candy Company of California believe.

The family-owned company takes its employee performance and job satisfaction very seriously.

They recently decided to make the switch from its antiquated talent management process to a far more modern and

Did You Notice That All The Good IT Manager Jobs

Just to be very clear about things: this article has nothing to do with bashing Indian managers. You will not hear me complaining that “they are taking all of the good jobs”. You won’t hear this, because it’s simply not true – there are a lot of good IT manager jobs out there for all of us. However, when Google announced that they were reorganizing and promoting Sundar Pichai to the CEO position, it suddenly struck me that a lot of guys from India have been doing well lately. What’s up with this?

There Seems To Be Something Going On

So the promotion of Sundar to lead Google is a major success for him. However, it turns out that he’s not alone. A lot of Indian IT managers have been doing very well for themselves lately. The most famous of these is probably Satya Nadella. It was not all that long ago that he was promoted to become the CEO of Microsoft. When this happened, I suspect that there were a lot of people like myself who said “Who is Satya?”

I guess that I really should not have been all that surprised. For you see there are more and more big name

Financial Strategy – The Fourth Pillar of Financial Success

Growing a business takes lots of methodical planning which is why Financial Strategy is the final pillar of Financial Success. It focuses on analytics, pricing and strategies to grow your business once the record keeping is complete and once the financial management, solutions and systems are all in place.

See most people think that you can just put up a shingle and poof business will come. But it’s just not that simple. So if you think that’s the way it’s going to work then you should just close up shop now. Strategy is all about figuring out how you are going to reach your goals. Not throwing a dart into the dark and hoping to hit the mark; actually sitting down and figuring out what steps needed to be taken, what marketing strategy needs to be in place. For me this is the part of my business I enjoy the most – whether it’s for my company or my clients. I get excited about coming up with a plan and seeing the results of it actually working.

When developing your strategy, you need to sit down and figure out the who, what, when, where, why and how.

  • Who within your company will take

5 Steps to a Better Pet Boarding Business

Running a pet boarding business is both rewarding and exhausting. As a small business owner, you don’t have a lot of time to make extensive and chaotic changes to your business strategy. We’ve put together a few easy, and fairly quick, tips that you can use to increase your visibility, communicate more efficiently with your clients, and manage your business more smoothly.

Create a Successful Website

Optimizing your website does a variety of great things for your business, such as creating a positive first impression when people visit. When your site is easy to navigate and encourages people to engage with your content, the odds are that they will spend more time there. If your website is responsive and has a clear “Call to Action,” your visitors will know exactly how to proceed to the booking step when they are ready. A “Call to Action” is a clear prompt for your customers to proceed to the next step, such as booking a service with your business. Some small improvements that you can make to your website to optimize it are:

    • Create a “Call to Action” button on your website that allows clients to book services online quickly and easily. After looking over your

Your Best Cattery, Right Meow!

Summer is here and you might find yourself thinking to yourself that making any change to your cattery is insane. Your facility is at maximum capacity every day, and you’ve got to ensure that your business runs smoothly. Fortunately, large changes aren’t necessary to ensure that you keep up the busy holiday momentum throughout the year. You might be surprised to learn that by making small changes to the way that you market your cat business you can attract more clients and increase your revenue. When prospective clients search for catteries, they often choose the one that has great amenities and that makes a positive first impression. So, the easiest way to make sure that your facility is seen in the best light is to optimize your website and social media. Your best cattery already exists… so let’s talk about how to market it to attract more customers and increase your revenue.

Clarity is Essential

Your cattery can benefit immensely from examining the wording on your website and other social media platforms to ensure that it conveys the right message. You want to make sure that your wording is clear and easy to understand. This can be achieved fairly easily by simply

Getting Your Team On Board With The Time Tracker

Time trackers helps many companies to realize successful time tracking policies in their businesses. This had certainly influenced the efficiency of their businesses a great deal. The most fortunate of them are the ones that got their staff to understand that the time tracker is a positive addition to their working style.

Tracking employees’ work day can be a difficult case to get people to buy into. There can be a slight disturbance among your workers. They might feel a bit annoyed that their work process is tracked because a manager or a CEO doesn’t trust them to do their assigned work.

However, there is no need for them to feel so. To convince your employees that it’s important to track time is critical if you want them to get on board with what a company or a project’s team tries to get to finish.

There are some useful tips you can make use of to get employees on board with the time tracker:

Point out that it is in place to make a company more successful through keeping track of project costs.

By having employees track their time on the tasks that they carry out, the project manager can readily point to their team

The Questions Which Will Undermine Your Training

You’re just about to start a training session. You’re all prepared, you’ve got all your resources and materials. You know exactly what you’re going to cover and how you want to deliver it. Your group are sitting in front of you waiting for the session to start.

But wait… what’s that above their heads? It’s a giant thought bubble! And what’s in that thought bubble? Questions! Oh no, what’s happening? How can you start your session when all these questions keep appearing? How can you get rid of them?

What are you going to do?

One thing you have to accept when you are about to start a training session is that your group will have a lot of questions in their heads. And, if you don’t do anything about them, they will get in the way of your training. In fact, they may completely undermine all your efforts.

So one of your first tasks has to be to address these questions and get them out of the way.

What are these questions? Here are the most common ones:

  • What is this about?
  • Why am I here? (Or maybe) Why was I sent here?
  • What will I get out of this? What’s in it for me?
  • Who is this

The Appearance of Non-Leaders

I suppose it is not surprising that when there is a leadership vacuum all sorts of non-leaders seek to fill it! Much has been written about leaders but what about non-leaders? Well here is my attempt at identifying non-leaders in a leadership contest. Use the following eight descriptions to weed out anyone applying for a leadership role in your organisation. I am going to focus on non-leadership language!

Here are eight descriptions:

A non-leader is someone who says:

1. ‘I am not really a leader’. Intriguing! Then why are you standing for a leadership role?

2. ‘I would not describe myself as charismatic.’ Great! Then how would you describe yourself? Perhaps dull?

3. ‘I don’t rely on specialists’. Really! Then who do you rely on… idiots?

4. ‘I can deliver a better future.’ Interesting! What exactly is this better future and for whose benefit? Yours I suppose!

5. ‘My theory is this… ‘ Go on, tell us more! Theories are like arseholes, everyone has one!

6. ‘Let me say what a great job my predecessor has done.’ Oh, right! That’s the predecessor you have insulted in public and stabbed in the back!

7. ‘My plans are laid out in this 5,000 word document.’ Gosh, that’s impressive. But powerful plans

Six Leadership Lessons From Game of Thrones Season Six

Game of Thrones is a world of alliances and competition, politics, powerbrokers, fair and failed leaders, trust, deception, limited resources, plus a few dragons. It shouldn’t be surprising that it’s a world filled with leadership lessons delightfully delivered by our most loved, and hated, characters. In honor of Season Six, here are six lessons all business leaders can learn from Game of Thrones.

Lesson 1. Be self-aware.

Know who you are, warts and all. As a leader, this is a critical characteristic for your success. Tyrion Lannister advises Jon Snow, “Never forget who you are, for surely the world will not. Make it your strength. Then it can never be your weakness.” This bit of wisdom served Jon well as he grew into the leader we love today. The advice serves just as well for you, whether you are a leader of a team, or the leader of a business.

Good leaders have an accurate understanding of their own selves, their motivations, values, weaknesses, strengths, vulnerabilities, and needs. Great leaders use this understanding to make changes in themselves. Jon didn’t set out to be a leader. He changed and grew. Tyrion helped by encouraging him to look inside, and to accept and believe

How Can CIOs Deal With The Challenge Of Creating Very Large Networks

I’m pretty sure that you would agree with me if I told you that your enterprise network will just be getting bigger and bigger over time. As the person with the CIO job, it’s going to be your job to find ways for the company to keep building out its network without going broke. Got any ideas on how to go about doing this?

How Google Created A Very Large Network

Google has been in the business of creating very large networks for over a decade. It was a decade ago that Google took a look at how they were building their network and decided that this was not going to scale well. They started out like everyone else going to the big hardware vendors and purchasing high-end equipment from them. They quickly learned that they were facing cost, operational complexity, and limited scale issues that were endemic to datacenter networks a decade ago.

The problem that Google was running into was that the networking equipment that was available to them at the time did not exactly meet their needs. Ten years ago, what they found was that the cost and operational complexity associated with traditional datacenter network architectures was prohibitive. Critical issues

Vital Cog in Business Enterprises

A Business Manager is a professional who is entrusted with the job of managing a business firm or a corporate enterprise or a private enterprise on behalf of a company or individual with the outcome of earning profits and revenues. There are several areas where a Business Manager can use his or her knowledge and expertise to serve – accounting, auditing, budgeting and taxes, data processing and analysis, finance, HR and personnel, marketing and public relations, operations analysis, purchasing and so on. Besides there are also specific technical areas in which a Business Manager can have specialized knowledge and skills like computer programming, e-commerce, law, science etc.

Even small businesses or home businesses sometimes typically have Managers doing multiple roles that focus on the company’s marketability and reach. In such a scenario, the Business Manager shares much of the owner’s duties and responsibilities in running the business successfully and in some cases, earning a share of the profits.

There is no doubt that the role of a Manager is very essential and crucial to a business. As we have seen in the modern era, even artists and private individuals like musicians, dancers, painters, writers, sportspersons etc. have Managers who manager their business

Are IT Managers Really Needed

As an IT manager, I’m pretty sure that you think that you are hot stuff. You provide your company with a valuable service and if you were not there, then they would miss you and your IT manager skills. However, there is a flip side to this thought – is it possible that you are no longer needed and if you weren’t there nobody would notice?

What Happens At Firms That Don’t Have IT Managers

The easiest way to start this discussion might to be by talking about the untalkable. Specifically, what might life be like at companies that don’t have any IT managers. We’ve not had any IT manager training that taught us how to deal with this situation. It turns out that there are actually a lot of these companies out there. The most famous of these may be the successful and high-flying

At firms that don’t have IT managers, a number of interesting observations have been made. You actually can run a small company without any IT managers – when anything needs to be done, people just pitch in and help out. However, as the company starts to become larger, problems start to show up. This will show up